Williamsburg Community Association

FAQ

Where can I find program descriptions?

Program descriptions can be located on the Williamsburg Website by clicking on the “PROGRAMS” link at the top left hand side of the home page. You can also pick up a program flyer at the Williamsburg Community Centre which contains program information. Or you can look in the Leisure Guide which is sent out via mail every few months before programs start.

My child won’t turn the age required for the program until later this year. Can I register them for this program?

Children registered in the program must be program age by the first class. Participant instructor ratios are based on the ages of the children. Children under the required age cannot be permitted in the programs.

Is childcare provided while I am taking part in a program?

Childcare is not provided during programs. All children under age 11 must be supervised while at the centre.

How do I register? Can I register online?

To register for programs you can go into the Williamsburg Community Centre and register in person. You can also register online.  You cannot register over the phone.

What methods of payment do you accept?

All methods of payment are accepted. We take Debit, Credit, Cash, and Cheque. Cheques are made payable to the City of Kitchener.

Can I postdate my cheque?

We do not accept post dated cheques.

Are there any refunds?

Refund Statement:

  • A 100% refund will be given if you withdraw from a program more than 7 days before the first day of the program.
  • Refunds will only be given in the same form as payment made.
  • Cash refunds over $20.00 will be refunded by cheque.
  • Please note: If credit is left on an account, the credit will expire after three years.
  • NO REFUND will be given if a request to withdraw is made less than 7 days prior to the first day of the program.

Please click here to read about these policies on the City of Kitchener website.

Please read the following documents regarding refunds:

Does the Williamsburg Community Association provide subsidy for programs?

Williamsburg Community Association fee subsidy must be arranged 2 weeks prior to the start of registration. Registration with a fee assistance voucher must be done in person at the Williamsburg Community Centre. To qualify for WCA fee subsidy you must be a Kitchenerresident and approved by the City of Kitchener Leisure Access Program.  A leisure access card must be shown as proof when applying for WCA subsidy. Applications can be found online or you can visit the community centre to pick one up. Please allow sufficient time for the application to be processed. It may take up to two weeks to get your Leisure Access card in the mail.

Please read the following documents regarding our subsidy program:

Procedure for Subsidy of Participants

Policy – Programs – Subsidy for Participants

How do I get to the Williamsburg Community Centre?

The Centre is located in the Williamsburg Towne Centre. We are located off of Max Becker Drive on the 2nd floor underneath the clock tower, above the pub. There is a parking lot in the back of the centre near the entrance door to the stairs/elevator.

Please click here to see current hours.
 
How do I become a volunteer?

You can fill out the volunteer application online or at the Community Centre and a representative of the Williamsburg Community Association will contact you.